Disruption of the “staff.mail.uni-mannheim.de” Mail System

Restoring e-mails

In calendar week 40, the university mail infrastructure was disrupted. Due to a disruption of the file system in the background, the delivery protocols of the mail server have been disrupted. The disruption affected the users of the “staff.mail.uni-mannheim.de” mail system. The mail systems used by the administrative staff, professors and students were not restricted. With the help of a replacement system, we were quickly able to restore the service.

We are still working hard to fix the bug in the original production environment. Until now, we have not switched back to the production environment. We will inform you about the specific date and the potential downtime on this page. 

FAQ

  • Was the entire university affected by the disruption?

    No. Only the staff mail system “staff.mai.uni-mannheim.de” was affected by the disruption. The mail systems used by the administration staff, professors and students were not restricted.

  • Have e-mails been lost due to the disruption?

    No, as far as we know, all e-mails could be saved. However, e-mails of the period between 11:14 a.m. on 4 October 2021 and 9 a.m. on 5 October 2021 will only be visible after the systems have been merged. However, we cannot rule out that e-mails were rejected or could not be sent during this period.

    You can access all e-mails sent to you between 7 p.m. on 3 October 2021 until 11.30 a.m. on 4 October 2021, in the web mail system in the folder called “Wiederherstellung_20211004” that has been created for this purpose. Please note that the folder only contains e-mails if you have received e-mails in the above-mentioned period. If the folder is empty, you did not receive any e-mails during this time.

  • Where can I find “lost” e-mails?

    You can access all  e-mails that have been sent to you from 7 p.m. on 3 October 2021 until 11.30 a.m. on 4 October in the web mail system in the folder “Wiederherstellung_20211004” that has been created for this purpose.

    The easiest way to find the folder for the restored e-mails is to go directly to the web mail system:

    • Go to https://staff.webmail.uni-mannheim.de and login with your Uni-ID and the corresponding password.
    • In the left column, the folder “Wiederherstellung_20211004” will appear.
    • The folder only contains e-mails if you have received e-mails in the above-mentioned period. If the folder is empty, you did not receive any e-mails during this time.