Maintenance and Incidents
We always do our best for you. In cases of incidents and disruptions, we try to find a solution as quickly as possible.
There are currently no disruptions to our IT services.
Would you like to report an incident?
Please contact our IT support by sending an e-mail to itsupportuni-mannheim.de or calling +49 621 181-2000.
Planned maintenance work
To offer you fast and secure services, we regularly update our software and hardware. Software and hardware developers provide updates, which we check and carry out swiftly, especially where critical vulnerabilities are involved. In addition, we renew, exchange and extend server and network components. Of course, we aim to keep disruptions due to maintenance work to a minimum.
To make it easier for you to organize your work, you can find an overview of all our scheduled maintenance work below.
| Service | Schedule | Reason | Details | Status |
|---|---|---|---|---|
| Homepage | 22 May 2025, 4–6 p.m. | Maintenance | Changes must be made to server configurations. Services might temporarily be not available during the specified time window. | |
| Document Management System | 15 May 2025, starting 6 p.m. | Maintenance | Access to documents via the Portal² will also not be possible during the maintenance period and will be available again by the start of service on May 16 at the latest. Users will be informed by e-mail. | |
| Jenkins-Server | 15 May 2025, 4–7 p.m. | Maintenance | Updates and improvements for stability and performance. | |
| UNIT Wiki (including Subwikis) | 15 May 2025, 4–7 p.m. | Maintenance | Wikis are not available. | |
| Homepage and Gitlab | 15 May 2025, 4–5 p.m. | Maintenance / Updates | Due to updates on our websites and Gitlab, both services are temporarily not available | |
| Gitlab | 2 May 2025, 10 a.m. – 13 p.m. | Maintenance | No write operations and access to the web interface possible. | |
| bwSync&Share: Update Nextcloud | 24 April 2025,6–10 p.m. | Maintenance | Update of the Nextcloud software to the latest release Commissioning of all components with new version | |
| Document management system (DMS) | 24 April 2025, from 5 p.m. | Maintenance | Access to documents via Portal² will also not be possible during the maintenance period. | |
| checkin, central invoicing, GlaToDa, studyconnect | 3 April 2025, 4–5 p.m. | Maintenance | Service downtime is expected. | |
| Portal² | 27 March 2025, 4–5 p.m. | Release change | Due to a release change in Portal², the system may be unavailable for one to two minutes between 4 and 5 pm. | |
| Portal² | 25 March 2025, 12:30 p.m. | Restart due to maintenance | Due to short-term maintenance, Portal² will be restarted today. You will be logged out automatically, after logging in again you can continue to use Portal². | |
| bwSyncAndShare | 21 March 2025, 9 a.m.- | Malfunction following an update | Following an update, the bwSync&Share login is delayed. The connection is interrupted. A solution is being worked on. | |
| Portal² | 20 March 2025, 3 p.m. – midnight | Release-Change | Further information and adapted documentation will follow shortly. | |
| Document management system (DMS) | 20 March 2025, 7 a.m. – midnight | Release-Change in Portal² | The document management system (DMS) cannot be accessed during this period either. It will not be available again until the start of service on 21.3.25. | |
| bwSyncAndShare | 20 March 2025, 6–10 p.m. | Update Nextcloud | According to the plan, the service downtime is expected to last up to 4 hours. However, we cannot rule out the possibility of a longer interruption. | |
| Webservices: database, studyconnect, central invoicing | 13 March 2025, 4–5 p.m. | Maintenance | Services are available, several short interruptions possible |