Maintenance and Incidents

We always do our best for you. In cases of incidents and disruptions, we try to find a solution as quickly as possible. 

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Current information

22 August 2025, 10:00 a.m.
Following maintenance work, a malfunction occurred on the bwSync&Share platform. The platform is currently unavailable.

Would you like to report an incident? Please contact our IT support by sending an e-mail to itsupportmail-uni-mannheim.de or calling +49 621 181-2000.

Planned maintenance work

To offer you fast and secure services, we regularly update our software and hardware. Software and hardware developers provide updates, which we check and carry out swiftly, especially where critical vulnerabilities are involved. In addition, we renew, exchange and extend server and network components. Of course, we aim to keep disruptions due to maintenance work to a minimum. 

To make it easier for you to organize your work, you can find an overview of all our scheduled maintenance work below.

ServiceScheduleReasonDetailsStatus
VPN-Clients8 – 12 September 2025, 8 a.m. – 18 p.m.MaintenanceVPN client updates: temporarily speed might be reduced and sometimes connections might be interrupted.
planned
bwSync&Share: Update Nextcloud21 August 2025, 6 – approx. 10 p.m.Malfunction after maintenanceUpdate of the Nextcloud software to the latest release; Commissioning of all components with new version
disruption continues
Gitlab15 August 2025, 12–3 p.m.MaintenanceService limited or unavailable
postponed
Document Management System24 July 2025, starting 6 p.m.MaintenanceSoftware updates in the document management system. No specific downtime is expected. The system will be available without restriction at the start of service on July 25, 2025.
completed
bwSync&Share: Update Nextcloud17 July 2025, 6 – approx. 10 p.m.MaintenanceUpdate of the Nextcloud software to the latest release Commissioning of all components with new version
completed
ILIAS14 July 2025, from 2 p.m.MaintenanceILIAS will be updated, only minor effects are expected. The examination ILIAS is not affected.
completed
bwSync&Share: Update Nextcloud3 July 2025, 6–10 p.m.MaintenanceUpdate of the Nextcloud software to the latest release Commissioning of all components with new version
completed
Webserver www-v683 July 2025, 4–5 p.m.Maintenancere.: ausleihe.uni-mannheim.de careernet.uni-mannheim.de drucken.uni-mannheim.de druckservice.uni-mannheim.de gess.uni-mannheim.de hochschul­uebersetzung-bw.uni-mannheim.de master.vwl.uni-mannheim.de speedtest.uni-mannheim.de wiki.uni-mannheim.de
completed
ILIAS OpenOffice and Opencast26 June 2025, 4–5 p.m.MaintenanceMaintenance on the Ilias components OpenOffice and Opencast, the system may be unavailable due to restarts.
completed
bwSync&Share: Update Nextcloud5 June 2025,6–10 p.m.MaintenanceUpdate of the Nextcloud software to the latest release Commissioning of all components with new version
completed

Service available
Service not available