Maintenance and Incidents
We always do our best for you. In cases of incidents and disruptions, we try to find a solution as quickly as possible.
There are currently no disruptions to our IT services.
Would you like to report an incident?
Please contact our IT support by sending an e-mail to itsupportuni-mannheim.de or calling +49 621 181-2000.
Planned maintenance work
To offer you fast and secure services, we regularly update our software and hardware. Software and hardware developers provide updates, which we check and carry out swiftly, especially where critical vulnerabilities are involved. In addition, we renew, exchange and extend server and network components. Of course, we aim to keep disruptions due to maintenance work to a minimum.
To make it easier for you to organize your work, you can find an overview of all our scheduled maintenance work below.
| Service | Schedule | Reason | Details | Status |
|---|---|---|---|---|
| M365 Cloud Services | 19 September 2025, 1–4 p.m. | Maintenance | Several cloud services might ask for a new login (e.g. Teams, M365 Browser Apps) | |
| Portal² | 18 September 2025, starting 3 p.m. | Maintenance | The portal² is expected to be available again at the start of service on Friday morning. | |
| Portal² | 11 September 2025, starting 6 p.m. | Maintenance | The portal² will be unavailable for 30 minutes. | |
| VPN-Clients | 8 – 12 September 2025, 8 a.m. – 18 p.m. | Maintenance | VPN client updates: temporarily speed might be reduced and sometimes connections might be interrupted. | |
| bwSync&Share: Update Nextcloud | 21 August 2025, 6 – approx. 10 p.m. | Malfunction after maintenance | Update of the Nextcloud software to the latest release; Commissioning of all components with new version | |
| Gitlab | 15 August 2025, 12–3 p.m. | Maintenance | Service limited or unavailable |