Maintenance and Incidents
We always do our best for you. In cases of incidents and disruptions, we try to find a solution as quickly as possible.
There are currently no disruptions to our IT services.
Would you like to report an incident?
Please contact our IT support by sending an e-mail to itsupportuni-mannheim.de or calling +49 621 181-2000.
Planned maintenance work
To offer you fast and secure services, we regularly update our software and hardware. Software and hardware developers provide updates, which we check and carry out swiftly, especially where critical vulnerabilities are involved. In addition, we renew, exchange and extend server and network components. Of course, we aim to keep disruptions due to maintenance work to a minimum.
To make it easier for you to organize your work, you can find an overview of all our scheduled maintenance work below.
| Service | Schedule | Reason | Details | Status |
|---|---|---|---|---|
| Gitlab | 2 May 2025, 10 a.m. – 13 p.m. | Maintenance | No write operations and access to the web interface possible. | |
| bwSync&Share: Update Nextcloud | 24 April 2025,6–10 p.m. | Maintenance | Update of the Nextcloud software to the latest release Commissioning of all components with new version | |
| Document management system (DMS) | 24 April 2025, from 5 p.m. | Maintenance | Access to documents via Portal² will also not be possible during the maintenance period. | |
| checkin, central invoicing, GlaToDa, studyconnect | 3 April 2025, 4–5 p.m. | Maintenance | Service downtime is expected. | |
| Portal² | 27 March 2025, 4–5 p.m. | Release change | Due to a release change in Portal², the system may be unavailable for one to two minutes between 4 and 5 pm. | |
| Portal² | 25 March 2025, 12:30 p.m. | Restart due to maintenance | Due to short-term maintenance, Portal² will be restarted today. You will be logged out automatically, after logging in again you can continue to use Portal². | |
| bwSyncAndShare | 21 March 2025, 9 a.m.- | Malfunction following an update | Following an update, the bwSync&Share login is delayed. The connection is interrupted. A solution is being worked on. | |
| Portal² | 20 March 2025, 3 p.m. – midnight | Release-Change | Further information and adapted documentation will follow shortly. | |
| Document management system (DMS) | 20 March 2025, 7 a.m. – midnight | Release-Change in Portal² | The document management system (DMS) cannot be accessed during this period either. It will not be available again until the start of service on 21.3.25. | |
| bwSyncAndShare | 20 March 2025, 6–10 p.m. | Update Nextcloud | According to the plan, the service downtime is expected to last up to 4 hours. However, we cannot rule out the possibility of a longer interruption. | |
| Webservices: database, studyconnect, central invoicing | 13 March 2025, 4–5 p.m. | Maintenance | Services are available, several short interruptions possible | |
| bwSyncAndShare | 27 February 2025, 6–22 p.m. | Update Nextcloud | Service downtime is expected to last up to 4 hours | |
| bwSyncAndShare | 19 February 2025, 9 a.m. – 3 p.m. | Migration of the bw-Support-Portal to a new platform. | After the migration the URL of the new system will be changed to the URL used for bw-Support-Portal https://bw-support.scc.kit.edu . | |
| LDAP / Central Authentification | 13 February 2025, 4–7 p.m. | Maintenance / Updates | There might be several phases of interruptions when signing on to services that require a central authentification (VPN, Portal2, ILIAS, ...) | |
| EvaSys | 12 February 2025 (possibly until 13 February 2025) | Maintenance / Outsourcing | Please do not use EvaSys to create and/ | |
| bwSyncAndShare | 23 January 25, 6–10 p.m. | Update Nextcloud | 4 hour failure of service | |
| UNITWiki/ | 23 January 25, 4–7 p.m. | Maintenance / Updates | please download the content you need and store it locally prior to the update | |
| IDM intersection | 16 January 2025, 8 a.m. | Change of intersection | There will be no disruptions and/ |