IT Support

Problems with our IT services? Get help easily and instantly from our support team.

We are here for you:

For our live classroom support, you can call us under +49 621 181–2001 or send an e-mail to mmproblem

Please refer to our instructions to see the answers and solutions to the most frequently asked questions and problems:


Premium Support

Our IT experts directly on site in your institution.

Maintenance and Incidents

Current information and scheduled maintenance work.


Check the speed of your Internet connection.

Information Security

Where do I report a security incident?

InfoCenter University IT

Our InfoCenter team is happy to help if you have questions relating to your Uni-ID or university e-mail address, have problems with your password or if you need an ecUM guest card or a new ecUM as replacement.

  • Opening Hours: Monday to Friday from 10 a.m. to 3 p.m.
  • Location: InfoCenter Schloss Schneckenhof Süd.