Maintenance and Incidents

We always do our best for you. In cases of incidents and disruptions, we try to find a solution as quickly as possible. 

There are currently no disruptions to our IT services. 
Would you like to report an incident?
Please contact our IT support by sending an e-mail to itsupportmail-uni-mannheim.de or calling +49 621 181-2000.

Planned maintenance work

In order to offer you fast and secure services, we regularly modernize our software and hardware. To this end, software and hardware developers provide updates, which we check and carry out swiftly, especially where critical vulnerabilities are involved. In addition, we renew, exchange and extend server and network components. Of course, we aim to keep disruptions due to maintenance work to a minimum. 

To make it easier for you to organize your work, you can find an overview of all our scheduled maintenance work below.

ServiceScheduleReasonDetailsStatus
ILIAS11 July 24,  2–8 p.mUpdateILIAS will be updated to the next version and will not be available during this time. The update only applies to the teaching ILIAS (ilias.uni-mannheim.de) and not to the examination ILIAS.
planned
BI-System (Business Intelligence)5 July 24, 12–6 p.m.MaintenanceFrom 12 p.m. to approximately 6 p.m., we will be performing maintenance on our BI-System and uploading new data. As a result, the BI-System will be offline during this period.
completed
SAP SRM, Fiori and eRechnung4 July 24, from 6 p.m., AND 5 July 24, all dayUpdateApplication not accessible
completed
ldap Authentication Service18 April 24, 4–7 p.m.MaintenanceThe maintenance work on the authentication services will affect all systems requiring a login: access via VPM, Wireless / eduraom and ILIAS, Portal² etc. Logging into the services will not be possible or only with interruptions.
completed
Portal²14 Mar 24, 1–7 p.m.MaintenancePortal² unavailable during maintenance
completed
Uni Website/ TYPO3 CMS12 Mar 24, 7:30 a.m. – 8:30 p.m.MaintenanceShort disruptions may occur
completed
bwSync&Share7 Mar 24, 6–9 p.m.Update NextcloudThe service will be unavailable during the entire maintenance period. A longer downtime cannot be ruled out.
completed
bw support portal28 Feb 24, 8–10 a.m.MaintenanceSupport portal of Landesdienste like bwSync&Share, bwHPC, bwDataArchive, bwCloud are temporarily not available
completed

Service available
Service not available