Maintenance and Incidents

We always do our best for you. In cases of incidents and disruptions, we try to find a solution as quickly as possible. 

There are currently no disruptions to our IT services. 
Would you like to report an incident?
Please contact our IT support by sending an e-mail to itsupport or calling +49 621 181-2000.


Use our speed test to find out whether the quality of your connection to the university network is sufficient for running various applications:

Planned maintenance work

In order to offer you fast and secure services, we regularly modernize our software and hardware. To this end, software and hardware developers provide updates, which we check and carry out swiftly, especially where critical vulnerabilities are involved. In addition, we renew, exchange and extend server and network components. In order to be able to react quickly and flexibly, we determine adaptable time frames for maintenance. This allows you to make any security-related changes swiftly and to plan for potential downtime. Of course, we aim to keep disruptions due to maintenance work to a minimum. 

To make it easier for you to organize your work during periods of maintenance and updates, you can find an overview of all our scheduled maintenance work below.

bwSync&Share22 Sep 22, 6 p.m. – 8 p.m.Update Nextcloud
Microsoft 36525 Sep 2022, 9 p.m. – 26 Sep 2022, 2 p.m.MaintenanceShort maintenance. Short interferences while new log-ins possible.
bw-Support portals based on xGUS28 Sep 22, 8 a.m. – 11 a.m.MaintenancexGUS system the Support portals of bwSync&Share, bwHPC, bwCloud are temporarily not available.

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