We always do our best for you. In cases of incidents and disruptions, we try to find a solution as quickly as possible.
There are currently no disruptions to our IT services.
Would you like to report an incident?
Please contact our IT support by sending an e-mail to itsupportuni-mannheim.de or calling +49 621 181-2000.
Planned maintenance work
To offer you fast and secure services, we regularly update our software and hardware. Software and hardware developers provide updates, which we check and carry out swiftly, especially where critical vulnerabilities are involved. In addition, we renew, exchange and extend server and network components. Of course, we aim to keep disruptions due to maintenance work to a minimum.
To make it easier for you to organize your work, you can find an overview of all our scheduled maintenance work below.
| Service | Schedule | Reason | Details | Status |
|---|---|---|---|---|
| bwSyncAndShare | 31 July 24, 8–11 a.m. | Maintenance xGUS | During maintenance of the xGUS system the Support portals are temporarily not available. There are several short interruptions. | |
| bwSyncAndShare | 25 July 24, 6–10 p.m. | Update Nextcloud | Service not available during this time | |
| ILIAS | 11 July 24, 2–8 p.m | Update | ILIAS will be updated to the next version and will not be available during this time. The update only applies to the teaching ILIAS (ilias.uni-mannheim.de) and not to the examination ILIAS. | |
| BI-System (Business Intelligence) | 5 July 24, 12–6 p.m. | Maintenance | From 12 p.m. to approximately 6 p.m., we will be performing maintenance on our BI-System and uploading new data. As a result, the BI-System will be offline during this period. | |
| SAP SRM, Fiori and eRechnung | 4 July 24, from 6 p.m., AND 5 July 24, all day | Update | Application not accessible |