How Can I Install the VPN Client of the University of Mannheim?

Some services, such as databases of the Mannheim University Library or FileServices, are only available as secured connection on campus. If you wish to access such services from your home or from anywhere else, you need a VPN connection to the university network.

  • Installing the VPN client on Windows

    Step 1 – Start
    Open a webbrowser and go to vpn.uni-mannheim.de 


    Step 2 – Login
    Please login with your user ID, this means your user name and password. If you have set up a WLAN or VPN password instead of your password, please use this password.

    Forgot your password?
    Please follow our passwort reset instruction.

    Forgot your password and your Uni-ID?
    Please contact our support team by calling +49 621 181–2000 or sending an e-mail to itsupport uni-mannheim.de. We are happy to help you.


    Step 3 – Download VPN Client
    Please click “Download for Windows“.


    Step 4 – Save VPN Client
    Please save the file.


    Step 5 – Installing the VPN client
    Please execute the file you downloaded by double-clicking on it.


    Step 6 – Installation
    6.1. Please go through the installation process by clicking “Next”.

    6.2. During the installation process, please agree to the License Agreement.

    6.3. Please start the installation by clicking “Install”.

    6.4. Please complete the installation process by clicking “Finish”.


    Step 7 – Running the VPN Client
    Please run the Cisco Anyconnect Secure Mobility Client.


    Step 8 – Establishing the VPN connection

    Please enter “vpn.uni-mannheim.de” and click on “Connect”.


    Step 9 – Establishing the VPN connection
    9.1. Login: In the new window, you are asked to enter your user name and the corresponding password. If you have set up a WLAN or VPN password, please use  this password.

    9.2. Profile: In the new window, you are asked to enter your user name and the corresponding password. If you have set up a WLAN or VPN password, please use this password.

    There are two profiles:

    1. WebVPN: This is the standard profile. With this profile, your entire Internet traffic goes through the VPN tunnel. This profile is required if you want to use the library’s databases. 

    2. WebVPN Split: With this profile, only data traffic to the university goes through the VPN tunnel. For you, this means that not the entire Internet traffic is channeled through the VPN tunnel and your connection will be faster. This is the recommended setting for the university’s employees. Please note that it is not possible to access the library’s databases with this profile.

    After you entered your user name / password, please click “Ok”. The VPN connection is then established.


    Step 10 – Existing VPN connection
    After the VPN connection has been established, the window automatically disappears into the background. In the task bar, you will now see an icon of a “globe with a lock”.


    Step 11 – Access to internal resources

    The VPN connection now allows you to access all drives and services which are only available in the network of the university.


    Step 12 – The connection window

    If you double-click on this symbol, the Anyconnect window will open. In this window, you can also terminate the connection.

  • Installing the VPN client on macOS

    Step 1 – Start
    Open a webbrowser and go to vpn.uni-mannheim.de


    Step 2 – Login
    Please login with your user ID, this means your user name and password. If you have set up a WLAN or VPN password instead of your password, please use this password.

    Forgot your password?
    Please follow our passwort reset instruction.

    Forgot your password and your Uni-ID?
    Please contact our support team by calling +49 621 181–2000 or sending an e-mail to itsupport uni-mannheim.de. We are happy to help you.


    Step 3 – Download VPN Client
    Please click “Download for Windows“.


    Step 4 – Save VPN client
    Please save the relevant file.


    Step 5 – Installing the VPN client
    Please run the file you downloaded by double-clicking on it.


    Step 6 – Installation
    Please go through the installation process by clicking “Continue”.

    6.1. During the installation process, please read the License Agreement and click “Continue”.

    6.2. During the installation process, please agree to the License Agreement.

    6.3. Please start the installation by clicking “Install”.

    6.4. The program is now being installed.


    Step 7 – Running the VPN Client
    Please run the Cisco Anyconnect Secure Mobility Client.


    Step 8 – Establishing the VPN connection
    Please enter “vpn.uni-mannheim.de” and click on “Connect”.


    Step 9 – Establishing the VPN connection: Login
    In the new window, you are asked to enter your user name and the corresponding password. If you have set up a WLAN or VPN password, please use this password.

    There are two profiles:

    1. WebVPN: This is the standard profile. With this profile, your entire Internet traffic goes through the VPN tunnel. This profile is required if you want to use the library’s databases. 

    2. WebVPN Split: With this profile, only data traffic to the university goes through the VPN tunnel. For you, this means that not the entire Internet traffic is channeled through the VPN tunnel so that your connection will be faster. This is the recommended setting for the university’s employees. Please note that it is not possible to access the library’s databases with this profile.

    After you entered your user name / password, please click “Ok”. Then, the VPN connection is established.


    Step 10 – Existing VPN connection
    After the VPN connection has been established, the window automatically disappears into the background. In the task bar, you will now see an icon of a “globe with a lock”.


    Step 11: The connection window
    If you double-click on this symbol, the Anyconnect window will open. In this window, you can also terminate the connection.

  • Installing the VPN client on Android

    Step 1 – Open Google PlayStore
    Open Google PlayStore.


    Step 2 – Cisco AnyConnect
    Search for “Cisco AnyConnect”.


    Step 3 – Installation
    Click “Install”.


    Step 4 – Open
    After the installation, click “Open”.


    Step 5 – License Agreement 
    Please accept the License Agreement.


    Step 6 – Allow Access
    The Cisco AnyConnect Client requires access to system information. Please confirm and allow.


    Step 7 – VPN connection
    Now you can set up the VPN connection.

    7.1. Click on “Connections”.

    7.2. Now you need to enter the details of the VPN connection.

    7.3. Please define a description for the connection, e.g. University of Mannheim.

    7.4. Enter the server address “vpn.uni-mannheim.de”.

    7.5. Click on the button indicating “done”.

    7.6. The VPN connection has now been set up.


    Step 8 – start VPN connection
    Now you can start the VPN connection with the switch.


    Step 9 – VPN login data
    In the new window, you are asked to enter your username and the corresponding password. If you have set up a WLAN or VPN password, please use this password. 

    There are two profiles:

    1. WebVPN: This is the standard profile. With this profile, your entire Internet traffic goes through the VPN tunnel. If you want to use the library’s databases, you need to select this profile.

    2. WebVPN Split: With this profile, only data traffic to the university goes through the VPN tunnel.


    Step 10 – Start VPN connection
    The Android system now asks you if you agree that Cisco AnyConnect Client starts a VPN connection.


    Step 11 – Successfully connected
    You are now connected.


  • Installing the VPN client on iOS

    Step 1 – Open App Store
    Open Apple App Store.


    Step 2 – Search for Cisco AnyConnect
    Search for “Cisco AnyConnect”.


    Step 3 – Install
    Click “Install”.


    Step 4 – Open program
    After you have installed the program, click “Open”.


    Step 5 – VPN connection
    Now you can set up the VPN connection.

    5.1. Click on “Connections”.

    5.2. Click on “Add VPN connection”.

    5.3. Now you need to enter the details of the VPN connection. Please define a description for the connection, e.g. University of Mannheim. Enter the server address “vpn.uni-mannheim.de”.

    5.4. Click on “Save”.

    5.6. iOS now asks you if the AnyConnect Client is allowed to add a profile. Please confirm this by clicking “Allow”.

    5.7. Now you need confirm this with an “iPhone code”.

    5.8. The VPN connection is now set up. You can start the VPN connection with the switch.


    Step 6 – Login
    In the new window, you are asked to enter your username and the corresponding password.

    There are two profiles:

    1. WebVPN: This iss the standard profile. With this profile, your entire Internet traffic goes through the VPN tunnel. If you want to use the library’s databases, you need to select this profile.

    2. WebVPN Split: With this profile, only data traffic to the university goes through the VPN tunnel.

    You are then connected.

     


  • Frequently asked questions

    The installation of the AnyConnect Client fails:

    Error message
    “The VPN client agent was unable to create the interprocess communication depot”

    Potential cause
    “Shared Internet connection” is activated on one or more network interfaces.

    Solution
    Deactivate “Shared Internet connection”.
    1. Control panel ► Network and sharing center 
    2. Right mouse button on Network adapter LAN connection / wireless network adapter ► Properties ► Now open the tab “Enable” and uncheck the checkbox, if it has been checked ► Click the “ok” button next to ”Allow other network users to connect through this computer's Internet connection”.

    Some online libraries cannot be accessed via VPN:

    Potential cause
    There are several potential causes (wrong VPN profile / license terms of the publisher)

    Solution
    1. These are the options you have: You need to select the “WebVPN” profile before you connect. If you select the “WebVPN Split” profile, you do not have access to the online libraries.
    2. These are the options you have: Please see the instructions under “Using databases” (https://www.bib.uni-mannheim.de/datenbanknutzung/)

    Which data go through the VPN tunnel when I connect to the university’s VPN?

    Prior to connecting, you can decide for yourself which data are channeled through the VPN tunnel. There are two profiles:

    Profile 1: WebVPN
    This is the standard profile. You need to select this profile, if you want to or need to access online libraries.
    With this profile, your entire Internet traffic, e.g. all data, goes through the VPN tunnel. Private network areas are excluded (e.g.192.168.X.X / 10.x). This means that you can use your network printer while using the VPN connection.

    Profile 2: WebVPN Split:
    With this profile, only the Internet traffic, e.g. data, to the University of Mannheim goes to the VPN tunnel. Other Internet traffic is not channeled through the VPN tunnel.

    When I connect to Cisco AnyConnect, the following error message appears: “The following certificate received from the Server could not be verified”:

    Problem
    The AnyConnect client searches for valid SSL root certificates in different parts of the operating system. Unfortunately, the SSL root certificates may be stored at different locations on different Linux distributions. Therefore, it is possible that no matching SSL root certificate can be found when connecting and the error message described above appears.

    Solution 
    The Cisco AnyConnect Client on Linux uses the directory "/opt/.cisco/certificates/ca” for the SSL root certificates. A symbolic link from the “T-TeleSec GlobalRoot Class 2” SSL root certificate has to be created in this directory.

    1. cd /opt/.cisco/certificates/ca  
    2. ln -s /etc/ssl/certs/T-TeleSec_GlobalRoot_Class_2.pem


Download VPN clients or profiles and certificates

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