CHAT IT – UNIT´s AI chatbot
CHAT IT is the University IT department’s AI chatbot. You can contact the chatbot at any time to ask questions or raise concerns regarding IT at the University of Mannheim.
If needed, you can create a ticket for IT support directly from the chat history.
The project is funded by the Baden-Württemberg Ministry of Science, Research, and the Arts as part of the “Future Lab: Universities in the Digital World” dialogue process.
Notice for Employees
The chatbot answers questions based solely on publicly available website content. Content from the intranet is not taken into account .
How do I access the chatbot?
You can access our chatbot at chatit-unit.uni-mannheim.de or by clicking the blue button in the lower right corner of our website.
Log in with your Uni-ID and password, and ask our chatbot a question.
FAQ
How do I create a ticket from my chat history?
Was the chatbot unable to help you?
- Click " Email IT Support” in the bottom right corner .
- Write your request and choose whether you want to include the chat history.
- Click “Send.”
How do I provide feedback on the chatbot?
- Click the green survey button.
- Confirm the pop-up window.
- Fill out the survey and submit it.
We appreciate all feedback.
How do I change my role?
Your role is determined based on your login. If you need a different role, you can select it from the left-hand panel.
What languages are available?
The interface is currently available in German and English .
The bot itself speaks over 30 different languages. To use it, simply enter your question in the appropriate language.
Do you have any questions?
IT-Support
University IT (UNIT)
Infocenter Schloss Schneckenhof Süd
68161 Mannheim
IT-Support: Mon-Fri 8 a.m.–4 p.m.
IT-Service-Desk in InfoCenter Schloss Schneckenhof Süd: Mon, Wed and Fri 10 a.m.– 2 p.m.