To see the answers to the most frequently asked questions, please refer to our
IT Support
The IT support team is your first point of contact if you have any questions on the IT services of the University of Mannheim. We are happy to help you as quickly as possible and support you if you have any problems.
Due to IT security and liability reasons, we can only adjust the settings of work devices provided by the University of Mannheim. We kindly ask for your understanding.
We are here for you:
IT-Support – digital
Monday to Friday 8 a.m. – 4 p.m.
- via e-mail to itsupportuni-mannheim.de or via the support contact form
- via telephone under +49 621 181-2000
Please install the Remote Support Tool and give the IT support your AnyDesk-ID on the phone.
InfoCenter – on campus
Monday, Wednesday and Friday, 10 a.m. to 2 p.m.
Visit our team on campus at the InfoCenter Schloss Schneckenhof Süd.
The InfoCenter is a collaboration between University IT (UNIT) and University Library.
As of 1 July 2025, new ecUM without photo
Help with password reset
Questions regarding your Uni ID
Questions on the Wireless
Apply for guest ID
Live support in lecture halls
Monday to Friday, 8 a.m. to 4 p.m. (only during the lecture period)
Do you have issues with the technical equipment in the lecture halls? We are happy to help.
- Call us at +49 621 181–2001 or
- send an e-mail ton mmproblemuni-mannheim.de
Please note: Wait until you are in the lecture hall before you call.
