Photo credit: Elisa Berdica


Change of address or name

Please notify Student Services as soon as possible if your address or name has changed. If you fail to inform us, important documents could be sent to a wrong address or might show a wrong name.

You can change your address in Mannheim (address where we can reach you during the semester) yourself in Portal². Your home address at your parents’ (address where we can reach you during the semester break) can only be changed by us. In case you wish to have your home address changed, please contact the Express Service either by e-mail or in person. Please indicate your student ID number and both your old and new address when sending an e-mail.

You can determine yourself if you would like us to post documents to your address in Mannheim or to your home address at your parents’ by selecting the preferred address in Portal².

Confirmation for the statutory pension provider

You will be issued a confirmation of disenrollment, a certificate indicating your period of enrollment at the university, and a confirmation for the statutory pension provider when you disenroll from your program. The confirmation for the statutory pension provider serves as proof of how long you studied at the University of Mannheim. Please submit it to the Deutsche Rentenversicherung, along with your degree certificate, to have your period of study recognized for your pension.

Requesting the confirmation for the statutory pension provider
In case you completed your studies some time ago and did not receive the confirmation when you disenrolled, you may request one from Student Services. To do so, please send an e-mail to the  Student Services secretary. The subject should read “Rentenbescheinigung” and the e-mail should include the following information:

  • last name, first name,
  • date of birth, place of birth,
  • current address,
  • periods of study (from... to...),
  • degree program,
  • degree awarded (yes/no), date.

Please note that processing your inquiry may take a while. Thank you for your patience.


Express Service

Express Service

Jessica Cariola, Kirsten Maurer, Ute Wieder, Sharon Rübel
University of Mannheim
Express-Service L 1, 1 | Eingang A
68161 Mannheim
Opening hours:
The express service is still available on weekdays by e-mail.

Most services can currently be handled via e-mail (expressschalter(at) We will be happy to help you in this way.

From August 31st onwards, you will alSun have the opportunity to pick up paper documents (on advance order) from us in person. Further details about the collection service can be found here:

understand that you can only pick up the documents after an electronic confirmation of the appointment.

Documents will of course still be sent by mail. Please use the order form or send us an e-mail.

(Update 26th August 2020)