Photo credit: Elisa Berdica

Contacting Student Services

The Student Services, the Bursar’s Office and Express-Service are still available for you and your inquiries while teaching operations are suspended.

As all of us are still working from home, we kindly ask you to contact us via e-mail. Most inquiries can be attended to in this way.

Please note that the services offered by the Express Service are still in an electronic form. Please send any inquiries via e-mail to expressschalter(at) and make sure to always indicate your student ID number and your degree program so that we can help you as quickly as possible. That means that we still are not able to offer any face-to-face office hours at L1,1 (neither Student Services nor Express-Service). Please contact us via email and we are happy to help you as quickly as possible.

Christmas Break Student Services and Express-Service:

Student Services and Express Service will be closed 24 Dec 2020 until 06 Jan 2021. In urgent cases, please contact the Hotline 0621/181-2222, (please check their office hours on our website).


  • Express Service

    Express Service

    Express Service

    First point of contact for students with questions on organizing their studies and exams
    Jessica Cariola, Kirsten Maurer, Ute Wieder, Sharon Rübel
    University of Mannheim
    Express-Service L 1, 1 | Eingang A
    68161 Mannheim
    Opening hours:
    !Christmas Break Express-Service and Pick-Up Service: 24 Dec 2020 until 06 Jan 2021!

    The express service is available on weekdays by e-mail.

    Most services can currently be handled via e-mail (expressschalter(at) We will be happy to help you in this way.

    You alSun have the opportunity to pick up paper documents (on advance order) from us in person. Further details about the collection service can be found here:

    Please understand that you can only pick up the documents after an electronic confirmation of the appointment.

    Documents will of course still be sent by mail. Please use the order form or send us an e-mail.

    (Update Dec 2020)
  • Secretary

    Birgit Sattler

    Birgit Sattler

    Secretary Student Services
    University of Mannheim
    Division II - Student Affairs
    L 1, 1 – Room 124
    68161 Mannheim