Photo credit: Elisa Berdica

Contacting Student Services

5 April until 14 April 2021: Student Services and Express Service Closed (Easter break) | Functions ofPortal² Severely Restricted

From the beginning of April until the beginning of May, the University of Mannheim will implement a new student management system. Due to the data migration we will not be able to access the systems. Therefore, the Student Services and the Express Service will be closed from 5 April until 14 April 2021 (Easter break).

Thank you for your understanding.

The Student Services, the Bursar’s Office and Express-Service are still available for you and your inquiries while teaching operations are suspended.

As all of us are still working from home, we kindly ask you to contact us via e-mail. Most inquiries can be attended to in this way.

Please note that the services offered by the Express Service are still in an electronic form. Please send any inquiries via e-mail to expressschalter and make sure to always indicate your student ID number and your degree program so that we can help you as quickly as possible. That means that we still are not able to offer any face-to-face office hours at L1,1 (neither Student Services nor Express-Service). Please contact us via email and we are happy to help you as quickly as possible.

Christmas Break Student Services and Express-Service:

Student Services and Express Service will be closed 24 Dec 2020 until 06 Jan 2021. In urgent cases, please contact the Hotline 0621/181-2222, (please check their office hours on our website).


  • Express Service

    Express Service

    Express Service

    First point of contact for students with questions on organizing their studies and exams
    Jessica Cariola, Kirsten Maurer, Ute Wieder, Sharon Rübel
    University of Mannheim
    Express-Service L 1, 1 | Eingang A
    68161 Mannheim
    Opening hours:
    Easter break from 5 April until 14 April 2021!

    The express service is available on weekdays by e-mail.

    Most services can currently be handled via e-mail (expressschalter We will be happy to help you in this way.

    Documents will of course still be sent by mail. Please use the order form or send us an e-mail. For further details:

    (Update March 2021)
  • Secretary

    Birgit Sattler

    Birgit Sattler

    Secretary Student Services
    University of Mannheim
    Division II – Student Affairs
    L 1, 1 – Room 124
    68161 Mannheim
    Phone: +49 621 181–1177
    Fax: +49 621 181–1176
    E-mail: studienbueros